Richard H.W. Chadwell, III
P.O. Box 94121
Cleveland, OH  44101
216 / 312 - 7756  E-mail:

Seek employment and responsibility for integrating and managing system solutions with an emphasis on security, performance, support, and knowledge management while focused on the evolving electronic commerce market.

2001-Microsoft Certified Professional (MCP-2238404)–Microsoft Windows NT 4.0 Server & Workstation
Candidate for Microsoft Certified Systems Engineer (MCSE), CCNA, CNE, A+, Network+, CIW, CISSP

Cleveland State University - Cleveland, OH
1987 – Awarded Bachelors of Business Administration - BBA in Marketing - Focus on information technology with work implementing and supporting the college's first campus-wide computer labs networked with state-of-the-art IBM PC-LAN technology.  Worked with original IBM System Architect eight (8) years later during KeyCorp HelpDesk Project.  Concurrent work experience with Cleveland Plain Dealer (Customer Service) and United Parcel Service.

01 / 2001 - Present: Systems Integration - ComputerGuy.Com
Desktop and Network Systems Sales, Service, and Implementation. Web Site and Database Development.

08 / 1997 – 12 / 2000:  Principal Consultant / IT Coordinator for NEO Branches: - Keane, Inc.
Graduate of Keane Methodology and Frameworks Training Programs:
Productivity Management / Project Manager Development Program and PMI Self Study / Management Techniques / ABT Systems - Project Workbench Toolkit
Areas of Responsibility:  Project Manager for Office Telecom and Network Relocation.  Team Lead for City of Cleveland Y2K Project.  Project and Vendor Management, Systems Administration, Integration, Troubleshooting, Training, and Support Work.  Pre-sales, engineering, architectural design and planning, application selection, inventory and asset management, project estimating, and task scoping for numerous projects and proposals.  Rollout, configuration, and support of Microsoft Windows NT4.0 and Novell Servers, Exchange Mail 5.5, IIS4.0 Web Server, and Windows95 for nationwide client locations.
Accomplishments: Managed two (2) Tier-1 Web Servers located on Verio’s backbone.  Administered Development and Testing Lab for Keane’s Offices and City of Cleveland Y2K Project.  Extensive work and process automation in hardware, software utilities, applications, networks, SNMP, security, imaging, backup, and remote access systems.  Initiated and consolidated nightly backups of ~100 NT4.0 servers with exception reporting for morning network checks at Pioneer Standard Electronics.  Network and Security Assesments for Kirby, along with Video Streaming Technology implementation.

1992-1997: KeyCorp / Key Technology Services / Society National Bank
Executive Support Services – Maintenance and support of the desktop and mobile systems and applications used by bank executives. Troubleshooting, systems deployment, and training on various platforms and applications, including Internet, Novell, Windows95/NT, Lotus Notes, Financials, and Contact Management.
Advanced Development Group – Research, design, development, and Project / Vendor Management enabling wireless internet access to banking systems with leading-edge technology via data-enabled CDPD cellular phones.  Directed parallel efforts in defining secured entry point to existing systems.  Provided management insight to technology options provided by vendor consultants.  Visited Sun Microsystems in San Jose, CA to facilitate technology transfer and project implementation.
Operations Services Reengineering - Development, implementation and support of bank information systems for internal and external clients.  Diagnostic troubleshooting and development in Visual Basic 3.0 for bank applications.  Production of process and procedure documentation for endusers and management.
Client Services HelpDesk - Technical lead / system administrator for consolidation of multi-state helpdesk locations converting from IBM mainframe to OS/2 / Windows Problem / Change Management Application.  Conceived, developed, and implemented Windows HyperText Help System for navigating TSO/IBM InfoMan ASIM Application for enterprise-wide standard Windows desktop.  Support for 25K+ bank personnel and external clients utilizing various resolution methodologies on Novell, NT, Banyan, and OS2 networks.  Awarded promotion and bonus soon after being hired from Alternative Resources as short-term contractor for exemplary performance.
Operations Services Group - Contractor for Robert Half International Consulting.  Information gathering, data transformation, analysis, and management reporting for executive information systems.

1991-1992:  Self-Employed - Independent Contractor for Peter Paul Office Systems
PC and network sales, installation, training, troubleshooting, support and repair services.

1989-1991:  Sales and Systems Integration Specialist - Basic Computer Company
Marketing, sales, implementation, and support of system and application solutions for home and small business clients along with assisting in larger corporate account sales.  Sold, directed custom configurations for,  and delivered (7) home computer systems to happy customers during a Saturday just before Christmas.

1988-1989:  Director of Sales and Support - Expansion Programs International
Development, support, training, and marketing of business intelligence systems and the advanced text and pattern matching search software branded as Metamorph - now Texis/Webinator by Thunderstone.  Coordinated remote access and developed demonstration software to showcase major product features.  Maintained detailed client logs for product and client tracking.  Visited the JAG Group at the Pentagon while working on a comprehensive proposal for a large imaging / full-text storage and retrieval  project.

1987-1988: Computer Division Manager – Cleveland Typewriter and Computer
Coordinated sales and marketing of computer systems and application software to home, small business, and corporate accounts through multiple retail locations and outside sales force.

1986: Product Innovation and Development in Photovoltaic Power Systems – Energy Conversion Devices

1984-1985: National Accounts Assistant Manager - Softrend, Inc. / Corporate Friendly Systems
Marketing, sales, implementation, training, and support of integrated software solutions and accounting systems to Fortune500.  Conducted presentations to MIS Groups demonstrating product features and benefits.

Training of note:

Keane, Inc.’s Project Workbench / Management Development / Productivity Management Graduate
Two-day course and extended seminars developing and refining personal and team management skills. Covered technical aspects of the software along with details of the processes and procedures related to successfully delivering a project on-time, under budget, and without any surprises.  Issues included information gathering, planning, analysis, detailed work management, process flow, and reporting system.

IBM’s Service Director Problem Management (SDPM) Platform - System Administration
Week of comprehensive course work at IBM’s Research Triangle Park site on the management and customization of user interface, programming and scripting of system operating parameters and configuring and interfacing of third-party tools and external modules and systems.  Packages and tools included OS/2 Warp Server 3.0, REXX, DB2/2, Inference Corp’s Case Based Reasoning package “CBR Express.”

Course work on artificial intelligence expert system technology / case-based reasoning (CBR)
3 day course focused on design, analysis, development, implementation, training, and support of the top ten problem areas for targeted 1st level issue resolution within service levels utilizing case based search and retrieval technology for the new consolidated helpdesk of KeyCorp Bank.

Software Artistry Corporation / IBM – “Expert Advisor” HelpDesk Software
Week of training at company’s Indiana headquarters in system administration of platform, which included Oracle 7.1, ServiceWare's Expert System "KnowledgePaks", and development, configuration and support of clients and the Windows NT Server’s systems and IBM Host DB2 interfaces.

Microsoft Visual Basic 3.0 - Week long course in development work.  Overview of technology, introduction to project development concepts and hands on coding assignments.

Novell Certified Netware Administrator (CNA) class and two years of work experience managing 25,000+ users on a Novell 3.x and 4.x local and wide area network from KeyCorp’s central helpdesk.

Macromedia Dreamweaver 3.0 and Microsoft Front Page 2000 – New Horizons
Course work in professional web site development in a production environment.  Design, development, and management of web sites and HTML pages with IIS4 integration using Views and Front Page Extensions.

Expanded Five (5) Page Resume of Richard Chadwell
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