P.O. Box 94121

Cleveland, OH  44101

216 / 312-7756




Mr. Chadwell has over fifteen (15) years of experience as an information systems professional.  His experience includes significant involvement in the technical support and administration of enterprise-wide and local-area networked computer systems in the distribution, retail, banking, educational, and financial services industries.  Among his proficiencies are project management, network and workstation management, end-user training and documentation, troubleshooting and problem solving, issues resolution, vendor management, application design and development, testing, debugging, documentation, installation and configuration, and maintenance, in mainframe and client-server environments.


Technical Proficiencies:

HARDWARE: Network Servers, including Digital, IBM, Dell, and Compaq with Fault Tolerance and Data Reliability Technology. Hardware Clusters, SCSI RAID5 Arrays, Mirroring, DLT/DAT Tape Backup and Storage Systems. LAN/WAN Connectivity with DSL Routers, Hubs, and Switches for both Ethernet and Token Ring Networks using Management Software and Diagnostic Tools and Equipment. Laptops, PDAs, CDPD Cell Phones.


SYSTEMS:                 Windows NT 3.51/4.0/2000, Novell 2.15c/3.11/4.x/5.1, Banyan, Unix/Linux, MacOS6.5/7.x/8.x, MS-DOS2.x-8.x, OS22.1/Warp3.0, Internet/Intranet/Extranet TCP/IP Systems, RAS/BBS/Windows NT 4.0 Terminal Server Dial-in systems.


SOFTWARE:            Microsoft Back Office, Exchange 4.0 & 5.5, Office95/97/2000, Microsoft FrontPage2000, CA-ArcServe 6.0-7.0, ABT ProjectWorkBench, ASIM, Attachmate, Lotus Notes 4.5 and ccMail, Metamorph/ITS Writer-Business Intelligence Development and Reporting System, GetPAID (Collections Management Client Server System), Comshare BudgetPlus Financials.


LANGUAGES: Visual Basic 3.0/5.0, Macromedia Flash, Microsoft Windows Help System Development, HTML and JavaScript, IBM's SDPM-Service Director Problem Management Scripting, IBM/Software Artistry's Expert Advisor HelpDesk Platform, Windows NT Command Line Automation Scripting.


DATABASE:             Oracle 7.1-8.0, DB2, Lotus Notes 4.5 Authoring, Microsoft Access 2.0/97/2000, ACT Contact Management, RapidFile, Full-text database and natural language retrieval tools, Document Management and Imaging  Systems, CBR Express Expert System.


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Keane, Inc.

Pre-sales engineering and support work, proposal preparation, information gathering and reporting. Coordination and management of vendor partnerships. Systems work for internal and external clients on network servers, workstations, various applications, and VPN remote access configurations, troubleshooting, maintenance, reporting, and support.  Extensive troubleshooting and problem solving.  Systems Administrator / IT Coordinator for merged Northern Ohio Branch composing Novell and NT Servers at Cleveland and Columbus locations.  Managed hardware / software systems of Windows NT and Linux - WWW and FTP Servers at 1st Tier ISP.  Project Management for network and telecomm infrastructure relocation of Keane branch office.


Large Local Government Institution

Inventory assessment, planning, implementation, and support for Y2K Remediation.  Provided management, technical, and analytical leadership for the project.  Conducted many client meetings gathering information and reporting status.  The Network/PC Team designed, configured, and implemented both a test and production network consisting of Novell Servers and Windows NT with Exchange 5.5 E-Mail.  Extensive troubleshooting and configuration support for citywide production and test systems.  Asset management with detailed analysis and reporting from inventory data captured and then converted into Access97.


Leading Automotive Credit Provider

Work included upgrade and configuration of sales force laptops with Microsoft Windows 98 and Office 97 and Citrix Remote Access Client providing dial-up connectivity to the company’s AS/400 host system. Application troubleshooting and issue resolution on Microsoft Windows NT 4.0/Terminal Server.  Departmental hardware, software upgrades and configuration to support new corporate Windows 98 platform. 


Leading Computer and Electronics Distributor

(Pioneer Standard Electronics – Cleveland, OH)

Initial contract work included the day to day support operations in the existing 20+ Digital NT 3.51 and NT 4.0 file and print servers, along with the existing Microsoft Exchange Server 4.0 environment. Team member for a nationwide roll-out of new Oracle based client server platform to over 50 branch locations across the country based on Windows NT 4.0 server and Microsoft Exchange 4.0 email system.  Technical Lead / Project Manager for DOS based accounts receivable / collections management database package installation on Windows NT 4.0, which was later upgraded to a true Windows based two-tier client-server system with clients running locally and over the wide-area network. 





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Network utilization and bandwidth management along with extensive troubleshooting using hardware and software diagnostic tools such as NetXray and Sniffer.  Managed access issues and security configurations along with automation of host interfacing using scheduled FTP connectivity.  Daily administration work included application configuration, database rebuilds, resolving host file import/parsing issues, VAX Basic Program troubleshooting, performance management, and enterprise-wide system backups and file restorations.  Limited work in monitoring and resolving wide-area connectivity issues.  Provided leadership in implementing enterprise-wide firewall solution configuring the hardware and software and later, troubleshooting access and application issues, while developing a methodology for monitoring the daily logs.


After the rollout, responsibility increased to include management of over 70 enterprise server hardware and software installations, upgrades, backups, application configuration, security, troubleshooting and computer maintenance.  Some of the common NT system and network administration tasks performed included domain administration, user, group and profile management, resource and access permissions, disk administration of four to 50 gigabyte SCSI RAID 5 hardware arrays, WINS management, DHCP/Subnet configuration and management, FTP server configuration, and Remote Access Services (RAS) management.  Support provided for remote locations, which included troubleshooting and diagnostics with vendor management for coordination of remote site maintenance and repair.


Developed, tested and put into production, specialized command files for automating repetitive tasks and procedures, which included morning network health checks, software distribution, performance indicators, and capacity monitoring. Implemented automated remote and local server backups with notifications to management via simple messaging with date/time stamped logs.  Discovered mail server storage space issue through performance monitoring, which resulted in an emergency weekend upgrade migration and rollout of Microsoft Exchange Server 4.0 to the more robust 5.5 version.



Fortune 100 Financial  Institution

(Society National Bank / Ameritrust / KeyCorp Bank – Cleveland, OH)

Starting with the firm as a contractor in the position of Senior Helpdesk Analyst, Mr. Chadwell was soon asked to join the firm and take on additional responsibility.  As a Senior Systems Analyst, Mr. Chadwell performed Enterprise-wide workstation and network system installations, testing, debugging, configuration, help-desk support, administration, and end-user training.  Projects included the consolidation of national help-desk functions to one service center, design, development and implementation of a network based, on-line problem/client/request management system with hardware and software management and maintenance.  Later he was asked to support the Executive LAN with senior management and staff in multiple locations, providing network and workstation support and user training.



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Mr. Chadwell was also involved in the initial phases of a 1000+ user intranet / internet roll-out project after being instrumental in initiating interest in the World Wide Web to senior management.  He also developed and rolled out a Windows Help based training and reference program for the banks mainframe based issue/change management system, which was deployed corporate wide on the standard workstation desktop.  His responsibilities included project management, process and requirements definition, hardware and software installations, network server and workstation configuration and replication, compatibility testing, debugging, and end-user support in an MS Windows, Novell, OS/2, Banyan, IBM, Compaq systems environment.







BBA, Marketing                                          Cleveland State University, Cleveland, OH


Formal Industry Training and Certification includes:


Microsoft Certified Professional – Windows NT 4.0 Server and Workstation Operating System Technology


Keane, Inc.’s Management Techniques Graduate

Two-day course in Keane Management Methodology.  In depth review of issues relating to managing people and processes and the details associated with Project Management.


Keane, Inc.’s Project Workbench Management Graduate

Two-day course covering the technical aspects of the software along with details of the processes and procedures related to successfully delivering a project on-time, under budget, and without any surprises.  Issues covered included information gathering, analysis, and reporting.


Keane, Inc.’s Productivity Management Graduate

Course work and seminars on developing and refining personal and team management skills utilizing the proprietary Keane Frameworks methodology - detailed work management, process flow and reporting system.


Ongoing vendor training and technology seminar attendance with additional on-point directed book, CBT/self-study, extensive book collection and trade journal scanning and reading.  Current studies focus on MCSE/CNE/CCNA/CCNP/MSD/CISSP/KM.  Personal systems (hardware / peripherals / software utilities / applications) evaluation and development work related to COMPUTERGUY.COM (registered April 1995) domain with multi-platform network at home.  It's not just what or who you know, but where to look and find it also.


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IBM’s Service Director Problem Management (SDPM) Platform - System Administration

Week of comprehensive course work at Research Triangle Park site on the management and customization of user interface, programming and scripting of system operating parameters and configuring and interfacing of third-party tools and external modules and systems.  Packages and tools included OS/2 Warp Server 3.0 and OS/2 Workstations, REXX, DB2/2, Inference Corporation’s Case Based Reasoning package – “CBR Express.”


Course work on artificial intelligence expert system technology / case-based reasoning (CBR)

3 day course focused on design, development, and implementation of the top ten problem areas for targeted issue resolution within service levels utilizing case based search/retrieval technology for the new consolidated helpdesk of a large regional Fortune 100 financial institution.


Software Artistry Corporation / IBM – “Expert Advisor” HelpDesk Software

Week of training at company’s headquarters in system administration of platform, which included Oracle 7.x, ServiceWare's Expert System "KnowledgePaks", and development, configuration and support of clients and the server’s systems and host interfaces.


Microsoft Visual Basic 3.0 - Week long course in development work.  Overview of technology, introduction to project development concepts and hands on coding assignments


Novell Certified Netware Administrator (CNA) class and two years of work experience managing 25,000+ users on a Novell 3.x and 4.x local and wide area network from a large financial institution’s central helpdesk.


Microsoft Front Page 2000 – New Horizons

Course in design and development of web sites and HTML pages with Windows NT IIS4 integration using Front Page Extensions.


Macromedia Dreamweaver 3.0 – New Horizons

Course work in professional web site development in a production environmnent.


Attended the annnual computer convention - COMDEX in Las Vegas in the mid 1990’s


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