P.O. Box
94121
Cleveland,
OH 44101
216
/ 312-7756
SUMMARY:
Mr. Chadwell has over
fifteen (15) years of experience as an information systems professional. His experience includes significant
involvement in the technical support and administration of enterprise-wide and
local-area networked computer systems in the distribution, retail, banking,
educational, and financial services industries. Among his proficiencies are project management, network and
workstation management, end-user training and documentation, troubleshooting
and problem solving, issues resolution, vendor management, application design
and development, testing, debugging, documentation, installation and
configuration, and maintenance, in mainframe and client-server environments.
Technical Proficiencies:
HARDWARE: Network Servers, including
Digital, IBM, Dell, and Compaq with Fault Tolerance and Data Reliability
Technology. Hardware Clusters, SCSI RAID5 Arrays, Mirroring, DLT/DAT Tape
Backup and Storage Systems. LAN/WAN Connectivity with DSL Routers, Hubs, and
Switches for both Ethernet and Token Ring Networks using Management Software
and Diagnostic Tools and Equipment. Laptops, PDAs, CDPD Cell Phones.
OPERATING
SYSTEMS: Windows NT
3.51/4.0/2000, Novell 2.15c/3.11/4.x/5.1, Banyan, Unix/Linux, MacOS6.5/7.x/8.x,
MS-DOS2.x-8.x, OS22.1/Warp3.0, Internet/Intranet/Extranet TCP/IP Systems,
RAS/BBS/Windows NT 4.0 Terminal Server Dial-in systems.
SOFTWARE: Microsoft Back
Office, Exchange 4.0 & 5.5, Office95/97/2000, Microsoft FrontPage2000,
CA-ArcServe 6.0-7.0, ABT ProjectWorkBench, ASIM, Attachmate, Lotus Notes 4.5
and ccMail, Metamorph/ITS Writer-Business Intelligence Development and
Reporting System, GetPAID (Collections Management Client Server System),
Comshare BudgetPlus Financials.
LANGUAGES: Visual Basic 3.0/5.0,
Macromedia Flash, Microsoft Windows Help System Development, HTML and
JavaScript, IBM's SDPM-Service Director Problem Management Scripting,
IBM/Software Artistry's Expert Advisor HelpDesk Platform, Windows NT Command
Line Automation Scripting.
DATABASE: Oracle 7.1-8.0, DB2, Lotus Notes 4.5 Authoring,
Microsoft Access 2.0/97/2000, ACT Contact Management, RapidFile, Full-text
database and natural language retrieval tools, Document Management and
Imaging Systems, CBR Express Expert
System.
Richard
Chadwell
PROFESSIONAL
EXPERIENCE:
Pre-sales engineering and support
work, proposal preparation, information gathering and reporting. Coordination
and management of vendor partnerships. Systems work for internal and external
clients on network servers, workstations, various applications, and VPN remote
access configurations, troubleshooting, maintenance, reporting, and
support. Extensive troubleshooting and
problem solving. Systems Administrator
/ IT Coordinator for merged Northern Ohio Branch composing Novell and NT
Servers at Cleveland and Columbus locations.
Managed hardware / software systems of Windows NT and Linux - WWW and
FTP Servers at 1st Tier ISP.
Project Management for network and telecomm infrastructure relocation of
Keane branch office.
Inventory assessment, planning,
implementation, and support for Y2K Remediation. Provided management, technical, and analytical leadership for the
project. Conducted many client meetings
gathering information and reporting status.
The Network/PC Team designed, configured, and implemented both a test
and production network consisting of Novell Servers and Windows NT with
Exchange 5.5 E-Mail. Extensive troubleshooting
and configuration support for citywide production and test systems. Asset management with detailed analysis and
reporting from inventory data captured and then converted into Access97.
Work included upgrade and configuration
of sales force laptops with Microsoft Windows 98 and Office 97 and Citrix
Remote Access Client providing dial-up connectivity to the company’s AS/400
host system. Application troubleshooting and issue resolution on Microsoft
Windows NT 4.0/Terminal Server.
Departmental hardware, software upgrades and configuration to support
new corporate Windows 98 platform.
Leading Computer and Electronics
Distributor
(Pioneer Standard Electronics –
Cleveland, OH)
Initial contract work included the day to day
support operations in the existing 20+ Digital NT 3.51 and NT 4.0 file and
print servers, along with the existing Microsoft Exchange Server 4.0
environment. Team member for a nationwide roll-out of new Oracle based client
server platform to over 50 branch
locations across the country based on Windows NT 4.0 server and Microsoft
Exchange 4.0 email system. Technical
Lead / Project Manager for DOS based accounts receivable / collections
management database package installation on Windows NT 4.0, which was later
upgraded to a true Windows based two-tier client-server system with clients
running locally and over the wide-area network.
Richard
Chadwell
Network utilization and bandwidth management
along with extensive troubleshooting using hardware and software diagnostic
tools such as NetXray and Sniffer.
Managed access issues and security configurations along with automation
of host interfacing using scheduled FTP connectivity. Daily administration work included application configuration,
database rebuilds, resolving host file import/parsing issues, VAX Basic Program
troubleshooting, performance management, and enterprise-wide system backups and
file restorations. Limited work in
monitoring and resolving wide-area connectivity issues. Provided leadership in implementing
enterprise-wide firewall solution configuring the hardware and software and
later, troubleshooting access and application issues, while developing a
methodology for monitoring the daily logs.
After the rollout, responsibility increased to
include management of over 70 enterprise server hardware and software
installations, upgrades, backups, application configuration, security,
troubleshooting and computer maintenance.
Some of the common NT system and network administration tasks performed
included domain administration, user, group and profile management, resource
and access permissions, disk administration of four to 50 gigabyte SCSI RAID 5
hardware arrays, WINS management, DHCP/Subnet configuration and management, FTP
server configuration, and Remote Access Services (RAS) management. Support provided for remote locations, which
included troubleshooting and diagnostics with vendor management for
coordination of remote site maintenance and repair.
Developed, tested and put into production,
specialized command files for automating repetitive tasks and procedures, which
included morning network health checks, software distribution, performance
indicators, and capacity monitoring. Implemented automated remote and local server
backups with notifications to management via simple messaging with date/time
stamped logs. Discovered mail server
storage space issue through performance monitoring, which resulted in an
emergency weekend upgrade migration and rollout of Microsoft Exchange Server
4.0 to the more robust 5.5 version.
(Society National Bank / Ameritrust / KeyCorp Bank –
Cleveland, OH)
Starting with the firm as a
contractor in the position of Senior Helpdesk Analyst, Mr. Chadwell was soon
asked to join the firm and take on additional responsibility. As a Senior Systems Analyst, Mr. Chadwell
performed Enterprise-wide workstation and network system installations,
testing, debugging, configuration, help-desk support, administration, and end-user
training. Projects included the
consolidation of national help-desk functions to one service center, design,
development and implementation of a network based, on-line
problem/client/request management system with hardware and software management
and maintenance. Later he was asked to
support the Executive LAN with senior management and staff in multiple
locations, providing network and workstation support and user training.
Richard
Chadwell
Mr. Chadwell was also involved in
the initial phases of a 1000+ user intranet / internet roll-out project after
being instrumental in initiating interest in the World Wide Web to senior
management. He also developed and
rolled out a Windows Help based training and reference program for the banks mainframe
based issue/change management system, which was deployed corporate wide on the
standard workstation desktop. His
responsibilities included project management, process and requirements
definition, hardware and software installations, network server and workstation
configuration and replication, compatibility testing, debugging, and end-user
support in an MS Windows, Novell, OS/2, Banyan, IBM, Compaq systems
environment.
EDUCATION:
Formal Industry Training and
Certification includes:
Microsoft Certified Professional – Windows NT 4.0 Server
and Workstation Operating System Technology
Keane, Inc.’s Management Techniques
Graduate
Two-day course in Keane Management
Methodology. In depth review of issues
relating to managing people and processes and the details associated with
Project Management.
Keane, Inc.’s Project Workbench
Management Graduate
Two-day course covering the technical aspects of
the software along with details of the processes and procedures related to
successfully delivering a project on-time, under budget, and without any
surprises. Issues covered included
information gathering, analysis, and reporting.
Keane, Inc.’s Productivity Management
Graduate
Course work and seminars on developing and
refining personal and team management skills utilizing the proprietary Keane
Frameworks methodology - detailed work management, process flow and reporting
system.
Ongoing vendor training and technology seminar
attendance with additional on-point directed book, CBT/self-study, extensive
book collection and trade journal scanning and reading. Current studies focus on
MCSE/CNE/CCNA/CCNP/MSD/CISSP/KM. Personal
systems (hardware / peripherals / software utilities / applications) evaluation
and development work related to COMPUTERGUY.COM (registered April 1995) domain
with multi-platform network at home.
It's not just what or who you know, but where to look and find it also.
Richard
Chadwell
IBM’s Service Director Problem Management
(SDPM) Platform - System Administration
Week of comprehensive course work at Research
Triangle Park site on the management and customization of user interface,
programming and scripting of system operating parameters and configuring and
interfacing of third-party tools and external modules and systems. Packages and tools included OS/2 Warp Server
3.0 and OS/2 Workstations, REXX, DB2/2, Inference Corporation’s Case Based
Reasoning package – “CBR Express.”
Course work on artificial intelligence expert
system technology / case-based reasoning (CBR)
3 day course focused on design, development, and
implementation of the top ten problem areas for targeted issue resolution
within service levels utilizing case based search/retrieval technology for the
new consolidated helpdesk of a large regional Fortune 100 financial
institution.
Software Artistry Corporation / IBM –
“Expert Advisor” HelpDesk Software
Week of training at company’s headquarters in
system administration of platform, which included Oracle 7.x, ServiceWare's
Expert System "KnowledgePaks", and development, configuration and
support of clients and the server’s systems and host interfaces.
Microsoft Visual Basic 3.0 - Week long course in
development work. Overview of
technology, introduction to project development concepts and hands on coding
assignments
Novell Certified Netware Administrator
(CNA) class
and two years of work experience managing 25,000+ users on a Novell 3.x and 4.x
local and wide area network from a large financial institution’s central
helpdesk.
Microsoft Front Page 2000 – New Horizons
Course in design and development of web sites
and HTML pages with Windows NT IIS4 integration using Front Page Extensions.
Macromedia Dreamweaver 3.0 – New Horizons
Course work in professional web site development
in a production environmnent.
Attended the annnual computer convention -
COMDEX in Las Vegas in the mid 1990’s