Gathering Knowledge Nuggets via The Telephone ...

• Smile on Introduction
  Start the conversation on a good note. Be happy.
  
• Be Honest and Revealing
  Do onto others as you would have them do to you.
  Advise of confidentiality issues up front when necessary for requesting certain information.
  
• Think Positive of the Transaction at all Times
  Seek alternative ways of solving or sharing a mutual goal or objective.
  
• Remember Humility and Consideration
  Think of being in the other person's shoes when issues arise.
  Don't push too hard, but seek the objective.
  
• Offer Simple and Direct Explanations with Proper Timing
  
• Alway be Thankful at All the Right Times
  Consider getting the e-mail or address for well deserved thank you note.
  
• Talk it Up
  Think of where the other phone might be in relation to the Universe.
  Questions beyond the objective sometimes lead to interesting relations.
  
• Offer to Recipocate
  What would they like to know?